The details, made clear.

Our money-back guarantee

FOLESSA purchases are backed by our 30-day money-back guarantee. If you are not satisfied with your purchase, contact us within 30 days of receiving your order to request a refund under the guarantee.

Starting a request

Use our contact form or email us. Include your order number, checkout email address, and which item you need help with. We will explain the next steps and confirm whether a return is needed.

Please contact us before arranging return postage so we can provide the correct instructions, return address and any applicable postage arrangements. The sender address on a parcel may not be a return address.

Damaged, incorrect or faulty items

Contact us with your order details and a description of the problem. Photographs can help us investigate, but do not replace your consumer rights. We will arrange the appropriate remedy and deal with return costs in accordance with applicable consumer law.

Refunds and missing orders

We will confirm your refund and its amount by email. Refunds are returned to the original payment method unless another method is agreed or required by law. The time until the funds appear depends on your payment provider.

If your order has not arrived, check the tracking and contact us if it appears missing or the timeframe provided for your order has passed. You do not need to wait for delivery before reporting a missing order.

Your consumer rights

This voluntary guarantee is in addition to rights under applicable consumer law, including the New Zealand Consumer Guarantees Act where it applies. The 30-day period does not limit remedies for faulty, misdescribed or undelivered goods that you may be entitled to outside that period. Nothing in this policy excludes rights that cannot lawfully be excluded.

Availability and charges

Enter your delivery address at checkout to see the shipping options and charges available for your order. Review your address and final total before paying. An address being accepted at checkout is not a guarantee of delivery by a particular date.

Dispatch and arrival estimates

Dispatch and transit times can vary by destination and service. If you need an estimated dispatch or arrival date before ordering, contact FOLESSA with your destination. Please check with us before placing an order needed for a specific date.

Any estimate provided for your order is an estimate unless we expressly agree a guaranteed date. Carrier operations, holidays and customs processing can affect delivery. This does not remove our obligations to deliver within an agreed or otherwise legally required timeframe.

Tracking

When tracking details are issued, use your shipping confirmation on our tracking page. Search by order number and checkout email, or by tracking number. A new label may not show a carrier scan immediately.

Address changes and international deliveries

For an address correction, contact us as soon as possible with your order number and the correct details. Changes depend on the fulfilment stage and may not be possible after dispatch.

Customs processes and any import charges depend on the destination and the arrangements shown for your order. Review checkout disclosures and contact us before ordering if you are unsure whether additional destination charges may apply.

Delivery problems

If the timeframe provided for your order has passed, tracking suggests a problem, or a parcel arrives damaged, contact FOLESSA. We will help investigate and provide the remedy required by applicable consumer law. You are not required to resolve a claim solely with the carrier.

About FOLESSA

FOLESSA is operated by Eakjot Singh, a sole trader based in New Zealand. These terms apply when using our online store or purchasing from us. Contact us at singheakjot@gmail.com.

Orders and payment

Provide accurate contact, billing and delivery details and use a payment method you are authorised to use. Check the product, quantity, purchase option, currency, shipping charges and final total before placing an order. Your confirmation records your purchase details.

Prices, promotions and availability may change for future purchases. If we discover a material error or cannot fulfil an order, we will contact you to explain the options. We will not substitute a materially different product or increase an agreed charge without your agreement. If we cancel an order, amounts paid for that cancelled order will be refunded.

Subscriptions and product use

Recurring charges apply only to orders purchased using a subscription option. The selected price and billing or delivery frequency are shown with that option and at checkout. See the subscription policy below.

Read the product description, label and directions before use and follow any precautions. Product images are illustrative; packaging and on-screen colour may vary. This does not permit us to supply goods that differ materially from their description. Website information is not a substitute for individual medical advice.

Delivery, returns and privacy

The shipping and refund policies on this page form part of the information provided with your purchase. Our Privacy Policy explains how personal information is handled. You can also review Your Privacy Choices.

Website use

Do not misuse this website, attempt unauthorised access, submit fraudulent orders or infringe another person's rights. Keep account credentials secure and contact us if you believe an account or order has been used without your permission.

Complaints and consumer rights

Contact us with any complaint so we can investigate and respond. Nothing in these terms excludes, restricts or modifies consumer rights, guarantees or remedies that cannot lawfully be excluded, including those under New Zealand consumer law where applicable. Mandatory protections in your country may also apply.

Updates

We may update these terms for future website use and purchases. Updates do not retrospectively remove rights or change terms agreed for an existing order.

One-time and recurring purchases

A one-time purchase does not create recurring orders. If you choose a subscription, the price, frequency and any applicable discount are shown with that purchase option and at checkout. Recurring payments follow the subscription you agree to.

Manage your subscription

Use Subscription management in your account or the management link in your subscription emails to review your details and available plan options.

Cancellation and renewals

You can cancel future recurring orders through subscription management. Make changes before the next renewal is processed. If you cannot access your subscription or need help, contact us with your order details and checkout email.

Cancelling future renewals does not automatically cancel an order already processed or dispatched. Contact us promptly about an order in progress. Our refund policy and your statutory consumer rights continue to apply. Nothing here limits cancellation or refund rights required by applicable law.